PC & Ti sagl offers an efficient and well-appreciated Customer Service.

Call Center provides the following activities:

• Supports Users in the use of hardware and corporate applications
• Supports training, updates and the release of new modules
• Supports Users for all problems related to breakage and loss of devices

The service is custom-tailored and it is regulated by a Service Level Agreement which defines contents and times of service.

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Thanks to Hosting and Cloud Computing services it is even simpler to utilise our solutions: the Customer can benefit from PC & Ti sagl Data Center avoiding any kind of installation at its head office.

Benefits for the Customer:

• No concerns about in-house infrastructure
• Access to PC & Ti sagl IT know how and services
• Procedures for data security not required

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PC & Ti sagl training services are offered by a highly qualified team of trainers who support users both at the moment of project delivery and at a later stage for updating skills.

All contents of training meetings are shared with Customers and can also refer to applications different from PC & Ti sagl ones (KeyNote, operating system, e-mail, etc.).

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Outsourcing perfectly fits to those customers who would prefer not to manage back-office activities.

The service covers all activities related to database maintenance, user management, configuration of different accesses and profiles, master data management (Customer, Doctors, Pricelist, etc.), territorial structures and “special” data as ministerial decrees about calls and samples, privacy laws and sales & marketing policy.

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Consulting service include:

• KPI-s definition, dashboards and reports
• Analytics solutions
• Data-mining and tailor-made reports
• Management of scheduling, analysis and control of sales force activities

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